Last Updated: 13/9/2025

At AHTE Loyalty, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you use our mobile application, website, and services (collectively, the “Services”).

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, phone number, email address, date of birth, and account details you provide when registering.

  • Transaction Information: Purchases, points earned/redeemed, participating stores, and payment method (when linked).

  • Device & Usage Information: IP address, device type, operating system, app usage, and interactions.

  • Location Data: With your permission, we may collect location information to help you find nearby stores and offers.

2. How We Use Your Information

We use the information we collect to:

  • Create and manage your loyalty account.

  • Track and update your points, rewards, and offers.

  • Personalize promotions and recommendations.

  • Improve our app performance and user experience.

  • Send you updates, offers, and important notifications.

  • Comply with legal obligations.

3. Sharing of Information

We do not sell your personal data. We may share your information only in the following cases:

  • With Partner Brands & Merchants: To validate transactions, reward points, and provide offers.

  • With Service Providers: Who help us operate our app, process payments, or provide analytics.

  • For Legal Purposes: If required by law, regulation, or to protect our rights and security.

4. Data Security

We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, or loss. However, no system can be 100% secure, and we cannot guarantee complete protection.

5. Your Choices & Rights

  • You can update or correct your account details at any time through the app.

  • You can opt out of promotional communications by following the instructions in our emails or app settings.

  • You can request deletion of your account and personal data by contacting us.

6. Children’s Privacy

Our Services are not directed to children under the age of 13, and we do not knowingly collect data from them.

7. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app with the updated “Last Updated” date.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us at:

📧 support@ahteloyalty.com
📍 Amman, Jordan